Swiss International Air Lines Launches Around the Clock Customer Service via Social Media
SWISS, Swiss International Air Lines, has announced it has launched on Sunday 1 July 2012, additional channels for customer service via the Facebook and Twitter social media platforms. The service center is around the clock covering flights, tickets, re-bookings and similar issues.
SWISS has been utilizing the Facebook and Twitter social media platforms for some time now to publish general information on the company, product news, competitions and related issues.
As well as calling up general information, customers can use the enhanced communications channels to ask specific questions about travelling with SWISS and the various products and services available, or with regard to a booking already made. The new 24-hour service is provided in five languages, English, German, French, Italian and Spanish.
About Swiss International Air Lines
Swiss International Air Lines AG (short: Swiss) is the flag carrier airline of Switzerland operating scheduled services in Europe and to North America, South America, Africa and Asia. Its main hub is Zurich Airport (ZRH). The airline was formed after the 2002 bankruptcy of Swissair, Switzerland's former flag carrier.
Swiss is a subsidiary of the German airline Lufthansa, with headquarters at EuroAirport Basel-Mulhouse-Freiburg near Basel, Switzerland, and an office at Zurich Airport in Kloten, Switzerland. The company's registered office is in Basel.
The airline uses the IATA Code LX that it inherited from the Swiss regional airline Crossair (Swissair's code was SR). The ICAO code is SWR, inherited from Swissair (Crossair's was CRX), in order to keep international traffic rights.
Harry Hohmeister is president and chief executive officer of the airline
Official website www.swiss.com
Swiss International Air Lines Fleet
| Airbus A319-100 | 7 | — | — | 60 | 48 | 108 |
| Airbus A320-200 | 26 | 1 | — | 64 | 72 | 136 |
| Airbus A321-100 | 6 | — | — | 68 | 108 | 186 |
| Airbus A321-200 | 1 | 2 | — | 68 | 108 | 186 |
| Airbus A330-300 | 13 | 3 | 8 | 45 | 183 | 236 |
| Airbus A340-300 | 15 | — | 8 | 47 | 164 | 219 |
| Avro RJ100 | 14 | — | — | — | 97 | 97 |